Sales and Distribution
Our pharmaceutical network is unrivalled in its size and efficiency, standing strong as the leading sales and distribution matrix in Sri Lanka. All of the country’s pharmacies, private hospitals, supermarkets, and other private and government institutions are included in this network, benefiting from the optimized logistics and personalized service that we offer.
Extending to all parts of the country are our pharmaceutical transport capabilities, with record delivery times and success rates. We have backed our inventory management and distribution with a synergized IT system tailor made for our company. This custom technology equips both us and our principals with the detailed data needed to stay informed and in control of every step of the distribution process.
Our team of Sales and Marketing Representatives – the largest in the industry – is in constant contact with Doctors, Pharmacists and Healthcare Professionals, informing them of the latest developments in medical research and in cutting edge Pharmaceuticals. Thus creating an immediate supply and demand dynamic that is rewarding both them and our principals.
Integration with the Latest Technologies
We’ve kept our company ahead of the competition by embracing the very latest technologies. Here at Hemas, we do our part as leaders of the market by incorporating the most advanced tools and systems into our operational framework. In doing so, we’re able to optimize our logistics and thus provide better results for our principals and other partners. Our browser based web-accessible modern redistributions software gives us the power to collect and disseminate invaluable data to our partners, such as product sales information all the way down to the pharmacy level. This market intelligence is more accurate, detailed, up to date and available to all relevant Hemas staff, as well as to our Principals’ offices globally.
We are the top ranking among Sri Lanka’s healthcare product distributors with the resources necessary to maintain a network that reaches every corner of the nation. With this we are able to provide excellent, timely distribution to anywhere in the country. Our National Sales Force and Key Account Team have leveraged this powerhouse network to achieve a staggering 20% of the volume share in Sri Lankan pharmacies for both Hemas Pharmaceuticals and Hemas Surgicals & Diagnostics.
Supply Chain Services
Our supply chain retains smoothness and full functionality thanks to the strategic management by our dedicated teams. Each assigned to their own key operational areas, our specialist teams are tasked with safeguarding the complete efficiency of their respective domains. The advancement of our supply chain technology, systems, and expertise empowers us to provide full scope services to our principals, many of which are some of the leading corporations in the Asian and global pharmaceutical market.
The following are the services and the key value additions offered to our principals:
In our business, it is vital that inventory levels are maintained and monitored on an up-to-the-minute basis. The forecasting and planning of our inventories is executed by our expert team, equipped with intelligent technologies that track a growing number of SKU’s and uphold holistic process efficiency. Our staff stays on these responsibilities night and day to ensure that activity coordination can be carried out at the convenience and needs of our international principals. In turn, the immediacy of our work also protects the doctors and patients who need life-saving supplies as soon as possible.
Imports & Clearing
To gain general success in clearing our shipments within three business days, we’ve combined our decades of industry experience with a number of efficient initiatives. We implement finely tuned operations with continuous follow up on pre-shipment documentation and procedures, and have adopted proactive measures to fast track the clearing of goods.
Storage and Warehousing
To keep our distribution services timely and effective, our warehouse has been strategically located close to both the sea and air ports. Additionally, it features storage rooms fully equipped with cold storage and other condition controls for the purposes of product safety and regulatory compliance. The warehouse team is professionally trained and experienced in following all storage and handling protocols, preserving the quality of our products and shipments. Our facility operates at the highest standards, thanks to an unwavering adherence to the Japanese 5 S’s concept.
The complex features:
- An area of 35,000 sq. ft.
- Modern cold storage
- Storage-efficient racking systems
- Dedicated warehouse locations for finished goods, promotional materials, and samples
- Ample reach trucks and handling equipment at disposal
Regulatory and Compliance
We never fall short of full compliance with the regulatory rules and guidelines of the Cosmetics Devices and Drugs Authority (CDDA) of Sri Lanka. To protect the health of the nation and the businesses of our principals, we employ an expert regulatory team to oversee all CDDA product registrations in a strictly ethical manner. Their work hastens the process of registrations, renewals, and admittance, ensuring that new and ground-breaking healthcare products are sent swiftly and safely to those who need them most.
Our team consistently goes the extra mile in upholding the company’s commitment to providing the latest medications for patients, without interruption to the availability of imported pharmaceutical, surgical, and diagnostic products. Thanks to their comprehensive evaluation, professionalism and speed, the Hemas values are reflected in carrying out their core functions.
We have the resources and financial strength necessary to provide principals with the growth opportunities that will take them to the top. As the leading name in the Sri Lankan healthcare industry, we have established key relationships in the banking sector that allow us to meaningfully support the principals and agencies who seek our partnership.
Our financial team abides by the highest codes of ethics and regulations, drawing upon their vast experience in the field to execute flawless corporate governance and financial compliance. The advanced MIS technologies we leverage enable the fastest and smoothest services in online banking, order management, and inventory intelligence.
We regard our staff of passionate and talented professionals as our greatest asset. While our technologies, operations, and network may be unmatched, none of these elements would be where they are without the sharp minds that keep them running. The Hemas reputation was built by the people who uphold its principles in all their work, and for that reason, it is they who are in fact of the greatest value to our organization. To continue our journey into the future of medicine, we implement modernized education programs for employee skill building and development. With the insights and innovation of our team members, we believe we can make even greater strides. This is why we practice accessible management, welcoming the ideas and contributions of all staff.
At Hemas Pharmaceuticals and Hemas Surgicals & Diagnostics, we have cultivated an environment where passion and ambition is rewarded. Our door is always open to individuals who strive to get ahead, and wish to make a difference while doing so. When new recruits join our team, they’ll be welcomed into a family of world-class professionals who are devoted to advancing the healthcare industry for the greater good and building success opportunities for every colleague.
Our focus on performance is shaped by four core values, all of which preserve ethicality in every domain: Passion for Customers, Obsession for Performance, Driven by Innovation, and Concern for People. We would welcome those who have a positive attitude, sense of commitment, willingness to learn, and most importantly, passion to join our world class team.
MIS & Technology
SAP (Enterprise Resource Planning (ERP) solution), our advanced supply chain system, and our web-based mobile e-commerce solution all permit us to function at a level unachievable by organizations with lesser technologies. In our position as Sri Lanka’s premier distributor, we owe it to our principals and the end users of our products to use the most advanced tools available in our services. These systems provide us and our principals with detailed data vital for decision making and planning, enable full automation of processes, and ensure optimum efficiency capabilities. Our work is strengthened by the many technologically progressive tools, placing our entire operation far ahead of the competition. Holistically, technologies that we use facilitate superior workflow, safeguarding, and oversight for the entire Hemas team, as well as our principals.
Our online redistribution system is equipped with an innovative mobile e-commerce solution, which has facilitated faster decision making by our brand and sales teams. This Pharmaceutical Distribution Management System ensures that detailed primary and secondary sales information can be tracked online, all the way down to the Pharmacy level from anywhere in the world.
This technology has successfully automated order canvassing and processing by our sales force. We have transitioned from using palmtop devices to Tabs to provide the company and Principals with an efficient mechanism to provide our customers with faster, better service.
To provide all interested principals with equal opportunities, our dedicated tender division networks across all internal and external stakeholders. This leads to indisputable ethicality and fairness in bidding for highly desirable tenders. Our exceedingly high rate of tender wins proves our mastery of this domain.
The division is responsible for the following activities:
- Providing all information with regard to tender invitation and necessary documentation.
- Collection of all related tender documents.
- Providing past tender details such as prices, parties won, details of other bidders, etc.
- Completing tender bids on behalf of principals and quoting for tenders.
- Obtaining tender readings and the communication of results.
- The follow-up of timely supply of goods as per the tender rules.
- Being updated on changes and developments in tender procedure.
The Hemas Sales Centre is operated in the capital Colombo, using its strategic location to extend its services by offering most of the life-saving healthcare products distributed by us, at a subsidized rate.
Our highly dedicated team of caring staff members includes a professionally-qualified Pharmacist on site, and operates under the highest ethical and regulatory standards to ensure that our customers get the best possible service.